FAQ
Frequently Asked Questions (FAQ)
We have gathered here the answers to the most frequently asked questions in order to offer you a simple and transparent experience.
🚚 What are the delivery times?
Orders are processed within 3 to 5 business days .
The estimated delivery times are:
- Canada : 7 to 14 business days
- United States : 7 to 14 business days
📦 Do you offer free delivery?
Yes, we offer free standard shipping to Canada and the United States on all orders.
📍 How can I track my order?
Once your order has been shipped, you will receive a tracking number by email allowing you to track your package in real time.
🔄 What is your return policy?
We offer a 30-day satisfaction guarantee. For hygiene and safety reasons (pet products), our refund policy includes a procedure requiring proof of product destruction. Contact us and we will guide you through the process in accordance with our full refund policy.
💳 What payment methods do you accept?
We accept major credit cards and other secure payment methods available at the time of payment.
🛠 What should I do if my item arrives damaged?
If your item arrives damaged or defective, please contact us within 7 days of receipt with photos so we can resolve the situation quickly.
🕒 Can I modify or cancel my order?
Orders can be modified or cancelled within 12 hours of purchase. After this time, the order may be in processing.
🌎 Do you deliver internationally?
We currently deliver to Canada and the United States .
📬 How can I contact you?
You can contact us at any time at: contact@brightypaws.com
We usually respond within 24 to 48 business hours.
Thank you for your trust in Brighty Paws 🐾