Delivery Policy

DELIVERY POLICY - BRIGHTY PAWS

At Brighty Paws, we are committed to providing a simple, reliable, and transparent delivery experience.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

🌎 DELIVERY ZONES

We currently deliver to Canada and the United States.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

🚚 FREE DELIVERY

We offer FREE standard delivery on all orders, with no minimum purchase required.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

⏳ DELIVERY TIMES

📦 Processing and preparation: 3 to 5 business days
Your order is processed and prepared for shipment after payment confirmation.

✈️ International shipping: 7 to 14 business days
Once shipped, your order is in transit to you.

⚠️ Important: These times are estimates and may vary depending on the destination, time of year, weather conditions and customs delays.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

📍 ORDER TRACKING

As soon as your order is shipped, you will receive:
✅ A shipping confirmation email
✅ A unique tracking number
✅ A link to our personalized tracking page

💡 The tracking number may take 24 to 48 hours to activate after shipment.

You will be able to track your parcel in real time at every stage of its journey.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

🧭 DELIVERY ADDRESS

It is the customer's responsibility to provide a complete and correct delivery address when placing the order.

⚠️ Brighty Paws cannot be held responsible for orders delivered to an incorrect address provided by the customer or for additional charges related to an address change after shipment.

💡 Tip: Carefully check your address before finalizing your order.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

📬 DELAYS AND RESPONSIBILITIES

Brighty Paws cannot be held responsible for delays caused by carriers, customs services, weather conditions, or any circumstances beyond our control.

💡 In case of significant delay, contact us and we will do our best to help you locate your package.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

🌐 REMOTE REGIONS

Some remote or rural areas may be subject to additional delivery delays or delivery restrictions.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

💰 CUSTOMS FEES

🇨🇦 Canada: No additional customs fees
🇺🇸 United States: No additional customs fees in most cases

⚠️ In rare cases, customs duties or local taxes may apply depending on your region. These charges are the responsibility of the customer.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

📧 NEED HELP?

For any questions regarding your delivery, please consult our FAQ page or contact us.

👉 See our FAQ
👉 Contact us
👉 Refund Policy

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

Thank you for your trust in Brighty Paws! 🐾🟠

Last updated: February 2026